Melon Music Awards Statement Regarding Controversial Ticket Cancellations

Here's the full statement from Melon Music Awards. To protect users and provide stable service, we've taken cancellation measures for some customers who used the service abnormally (unusual access and activity), in accordance with Article 26 (Regulation on fraudulent purchases) of the Melon Ticket terms and conditions. Full refunds have been processed for these fraudulent purchases. Claims that legitimate purchases were canceled or refunds weren't issued are false. We have all the supporting evidence and confirm that full refunds were processed based on this evidence.

Melon: "We have clear evidence... full refunds have also been completed."

As the controversy escalated, Melon Ticket quickly released a statement. Contrary to fans' claims, they stated that 'unfounded cancellations' or 'refused refunds' are not true.

A Melon representative told LawTalk News on the 3rd, "It's true that ticket cancellations were made for some users last night," adding, "This was done in accordance with Article 26 (Regulation on fraudulent purchases) of our terms and conditions, based on detected abnormal access and activity through our monitoring."

They also clarified the most controversial claim of 'no refunds.' The representative emphasized, "Full refunds have already been processed for these fraudulent purchases. Some claims that legitimate purchases were canceled or refunds weren't received are false."

When asked why specific reasons for detection aren't disclosed, they cited security concerns. The representative added, "Fraudulent purchase detection is done through Melon's own technology. We cannot disclose the detailed detection logic because there's a risk that new fraudulent purchase methods could emerge to bypass it. We ask for your understanding."

Source: Melon Music Awards Ticket Cancellation Chaos... My Legitimately Bought Tickets, Melon Canceled Them?